Phone Numbers
In-app instant phone number set up
888, 877, 866, 855 and 844 toll free numbers
Local numbers for over 25 countries
Free port in of existing numbers
Call Data
Tag (assign) calls unlimited attributes
Supplement calls in real-time with CRM data
Use any data tag to filter agents by skill & priority
Use any data tag to route callers to agents
Automated URL and keyword tracking
Call Campaign Workflows
Unlimited custom call workflows
Enable multiple call outcomes in same campaign
Dynamic & traditional IVR routing
Geo-based routing
Context & tag-based routing
Block & filter calls automatically
Call recordings included
Complete call history per call
Continuos ringing until call is answered
Same caller routing
Simultaneous dialling
Track Calls From Source to Outcome
Track complete journeys from marketing channel to handling agent
Synched sales conversions with call outcomes
Append call journey to your CRM customer profiles
Reporting
Campaign tracking & reporting
Channel tracking & reporting
Agent tracking & reporting
Real-time call statistics
Automated & scheduled reports
Agent Tools
Deliver CRM data to agents for known customers
Whisper caller information to agents
Live call browser interface
Trigger SMS or email call notifications
Pause agent availability
Business Integration
Easy data export
Open API
Real-time interfacing with 3rd party systems
Click-to-call & form tracking
Simple javascript integration with landing pages
Ping post at multiple call stages
